Website Trading Policy
At “House oF Dandy”, we strive to provide our customers with the best shopping experience possible. We have implemented a comprehensive trading policy to ensure transparency and fairness in all transactions. Please read the following policy carefully before making a purchase.
Returns and Refunds:
1. 14-Day Return Policy: We offer a 14-day return policy, starting from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) within this timeframe for a refund or exchange.
2. Eligibility: To be eligible for a return, the item(s) must be in its new, undamaged, and unused condition, with all original tags and packaging intact.
3. Return Process: To initiate a return, please contact our customer support team within 14 days of receiving the product. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.
5. Refund Process: Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to be reflected in your account.
6. Exchange Process: If you wish to exchange the item(s) for a different size, color, or style, please mention this when contacting our customer support team. We will assist you in finding a suitable replacement and guide you through the exchange process.
7. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to underwear, swimwear, earrings, and cosmetics. Please ensure that you carefully review the product description before making a purchase.
Money Back Guarantee:
8. Our Money Back Guarantee ensures that if you are not satisfied with your purchase, you can return the item(s) within 14 days for a full refund, including the original shipping charges.
9. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, including the return shipping costs.
10. Cancellation: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. If the order has already been dispatched, you will need to follow the return process mentioned above.
Additional Terms and Conditions:
11. Product Descriptions: We strive to provide accurate and detailed product descriptions on our website. However, please note that colors may vary slightly due to monitor settings, and measurements may have a minor deviation.
12. Pricing and Payment: All prices on our website are in pounds sterling [£] and inclusive of applicable taxes. We reserve the right to change prices without prior notice. Payments can be made securely through our accepted payment methods.
13. Intellectual Property: All content, including images, logos, and text, on our website is the intellectual property of [House oF Dandy]. Unauthorised use, reproduction, or distribution of any material is strictly prohibited.
14. Privacy Policy: We value your privacy and have implemented measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
Please note that this trading policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.
If you have any questions or concerns regarding our trading policy, please contact our customer support team. We are here to assist you and ensure a seamless shopping experience.
Thank you for choosing [House oF Dandy] Fashion Designer Online Shop!